Objective

Investor transfer is the transfer of ownership or interest in the fund from one investor to another. This process is initiated due to various reasons, such as liquidity needs, portfolio rebalancing, or estate planning.

Transfers can be conducted between 2 investors in the same fund, 2 entities of the same investor or by selling to a new investor.

Identified problems

• Tracking transfer workflow: Most funds have to manually track this workflow through Excel spreadsheet and emails
• Back and forth with investors: Funds have to reach out to investors to ensure transfer agreements and fulfill submissions
• Manage stakeholders: The transfer process can involve different stakeholders, which makes it difficult to ensure alignment across the boar.d

Key Benefits

Streamlined and accelerated investor transfer process

Transferors and transferees can initiate the process independently via a shareable link provided by the fund manager. This allows the transfer process to begin as soon as the transferor is ready, eliminating the need for fund managers to be directly involved at the start.

Centralized experiences

• Unified Investor Experience

  Investors can manage all their fund-related activities in one place, from indication of interest, transferring shares, voting, and more—providing a seamless, one-stop-shop experience.

• Simplified Fund Manager Operations

  Fund managers can move away from relying on spreadsheets and disjointed systems. Anduin Fund Subscription serves as a single source of truth for managing all investor transfers, ensuring easier tracking and oversight of every transaction.

Enhanced transparency

Both transferors and transferees can monitor the transfer's progress in real-time using Anduin’s investor view. They can track how the transfer form moves through each step, including completion, signing, and submission for fund manager review.

Fund managers receive daily notifications when new transfers are initiated and can easily track every transfer’s status through the comprehensive transfer dashboard.

Effective communication

The platform facilitates direct communication between the transfer parties and fund managers, allowing in-context discussions that streamline the entire process and improve collaboration among all stakeholders.

Onboarding conversion

The Investor Transfer workflow can introduce new investors to the fund, as shares may be transferred to individuals not previously involved. This presents fund managers with valuable opportunities to cultivate new investor leads, potentially driving participation in both current and future fundraises.

How It Works

1. PDF Submission: The fund submits a PDF containing the captured transfers.
2. Digitization & Onboarding: Anduin digitizes the document and integrates it into the transfer workflow, allowing the fund manager to manage the process.

3. Invite the transfer parties: Fund managers can invite transfer parties directly or provide the transferor with a shareable link to self-initiate the transfer.

   

   
   

Investor Experience (sub - page)

1. Investor(s) receive email invitation to join transfer fund or access transfer fund using a shareable link
2. Investor access the Transfer funds
3. Buying investor request signatures from selling investor
4. Signature request that selling investor receive from buying investor
5. Selling investor complete signing request on Transfer Form
6. Investor’s view when complete Transfer flow

Fund Manager Experience

1. Fund manager invite buying investors to Transfer Fund
2. Fund manager can also setup shareable link to help buying and selling investors gain access to transfer fund
3. Fund manager manage transfers on dashboard
4. Fund manager monitor transfer progress in reporting tab

Touchpoints & Communication

• Effortless initiation: Transferors can begin the transfer process independently using a simple shareable link, reducing fund manager involvement.
• Real-time transparency: Transfer parties can track the status of the transfer at every stage, ensuring clarity and peace of mind throughout.
• Centralized management: Fund managers can oversee all transfers in one place, eliminating the need for spreadsheets and multiple systems.
• Enhanced communication: Direct, in-platform messaging enables transferors, transferees, and fund managers to easily collaborate and resolve issues.
• New investor opportunities: Transfers to new investors can help fund managers identify fresh leads, driving participation in future fundraising efforts.

Objective

The Investor Voting Workflow simplifies fund decision-making by automating vote collection, tracking, and reporting. This reduces manual effort, ensures real-time accuracy, and minimizes errors. Fund managers can confidently manage the entire voting process, with compliance, reporting, and vote aggregation handled at scale. It's especially valuable when needing consents or voting in events like Annual General Meetings and Extraordinary General Meetings, where shareholders vote on critical corporate matters.

Key Participants

In the investor voting process, fund managers and investors play key roles, each with specific responsibilities and challenges.

Fund Managers

1. Set up and manage the voting process and communicate with investors.
   • Controlling Access to Votes: Fund managers must ensure only authorized investors can vote on resolutions, which may vary based on share type, fund role, or agreements.
   • Communication Management: Responding to investor queries promptly while keeping the process on schedule can be challenging. Funds managers want a quick way to blast communication instead of manual, time-intensive follow ups.
2. Track real-time progress and reporting on a timely basis.
   • Recording Off-Platform Votes: Managing votes collected outside the platform creates difficulties for fund teams seeking a centralized tracking and reporting solution.
   • Data Accuracy and Reporting Efficiency: Without proper document logic rules, the risk of errors rises, leading to time-consuming corrections and delays in building rollup reports.

Investors

Responsibilities and Challenges

1. Review proposals and cast informed votes through Anduin’s interface.
2. Access all relevant documents and stay updated on voting matters.
   • Track their voting history in one centralized location.

Key Benefits

Managing votes at scale: accurate and flexible set up

Fund managers can easily send voting requests and track responses from investors, even when dealing with a large number of participants across multiple investors and funds.

• Scalability: Anduin supports bulk communication features, allowing fund managers to send voting invitations at scale and follow up on outstanding votes automatically.
• Customizable templates: Fund managers can create various invitation templates tailored to different investor groups, making communication easier and more personalized.
• Customized logic: Anduin offers flexible voting logic to ensure that only eligible investors can vote on certain resolutions, which may vary based on share type, fund role, or specific agreements.
  • Shareholder Voting: Ensures that only qualified shareholders vote on key decisions.
  • Class Voting: Tailors voting permissions based on share class, allowing only relevant investors to participate in specific resolutions.
  • Investor Advisory Voting: Restricts votes to advisory investors, automatically excluding those without advisory rights.
  • Cumulative Voting: Allows for strategic vote allocation among board candidates, with rules in place to ensure only eligible investors participate.
  • Institutional Voting: Enables custom voting rules for large institutional investors, providing flexibility and compliance control for complex resolutions.

Enhanced communication and reporting

• Automated Rules and Calculations: On the dashboard, fund managers can set rules to do simple calculations and track progress, which reduces manual work and fast-track reporting.
• Accurate Reporting: Our document logic rules and restrictions ensure data accuracy and significantly reduce the time needed to generate rollup reports.

Centralizing offline votes to a single environment

• Custom dashboard allows fund teams to build new columns to record and centralize all off-platform votes in a single dashboard, ensuring that Anduin remains the single source of truth.
• Data Capture & Integration: Once voting is completed, all relevant data is captured during the process and integrated into a single, verified PDF for long-term record-keeping.

Unified, seamless voting experience for investors

• Centralized Investor Experience

  Investors benefit from having all their interactions consolidated in one platform, as they are already using Anduin for other fund-related activities.

• Enhanced e-Forms

  Our e-form solution offers a superior experience compared to traditional pen-and-paper methods. It provides a faster, more user-friendly way for investors to complete and submit documents, reducing friction and improving overall satisfaction.

How It Works

1. PDF Submission: The fund submits a PDF containing the captured votes.
2. Digitization & Onboarding: Anduin digitizes the document and integrates it into the voting workflow, allowing the fund manager to manage the process.
3. Data Import: The fund imports investor lists and pre-filled data to streamline the voting process.

4. Invitations & Tracking: Voting invitations are sent at scale, and the fund manager can track voting progress in real time, with automated follow-ups for incomplete votes.

   
   

Use case example

An example of how the AGM voting process works with Anduin

Investor Experience (sub - page)

1. Investor(s) receive email invitations to cast their votes. You can alternatively send them a direct link to the workflow.
2. Investors access the vote
3. Investors can review the full terms and acknowledge reviewing it by checking a confirmation box.
4. Investors can cast their votes. They can cast any number of votes.
5. Signature requirements can be set up for the investor and any additional representatives.
6. Once all signatures are collected, the vote is considered complete.

Fund Manager Experience

1. Fund managers invite investors to participate in the voting process.
2. Fund managers can view vote details either in the form or in the completed PDF.

3. Fund managers can monitor the progress of vote-casting via the dashboard.

   

   
   

Touchpoints & Communication

• Bulk Communication Features: Anduin enables fund managers to send large volumes of communication and follow-up messages effortlessly, significantly reducing manual work.
• Predefined Templates: Fund managers can create various invitation templates tailored to different investor groups, making communication easier and more personalized.
• Real-Time Tracking & Reporting: The dashboard tracks voting progress and calculates results automatically, helping reduce manual oversight and increasing efficiency.
• Centralized Interactions: Investors can manage all interactions, including voting, from within the Anduin platform, keeping everything organized in one place.

Objective

The Open-Ended Fund Workflow offers a streamlined, flexible, and transparent solution for managing ongoing fund subscriptions and redemptions. Designed to support continuous investor entry and exit, this workflow allows investors to adjust their stakes seamlessly, with tailored forms for each type of transaction - whether it’s an initial allocation, additional investment, or redemption. By personalizing the experience and ensuring that each investor is presented with the most relevant options, this workflow simplifies fund management while maintaining full visibility and efficiency for every transaction.

Key Participants

• Fund Manager: Oversees the subscription and redemption processes.

  1. Efficiently manage subscription and redemption processes, ensuring only authorized investors participate.
  2. Provide investors with critical information, set deadlines, and respond to inquiries promptly.
  3. Track real-time progress and report timely on all investor activities, including multiple submissions for different purposes.

• Investor: Reviews form information and chooses capital activity (allocation or redemption).

  1. Submit allocation, additional allocation, or redemption requests, and ensure capital activities align with their financial goals.
  2. Manage multiple capital activities and track their history from one central location.
  3. Stay informed about their submissions and related documents for a clear overview of the process.

Key Features & Benefits

Set up initial/additional allocation & redemption efficiently

• Benefits: Automates and simplifies the process of managing multiple capital activities, saving time and reducing errors.
• Key Features:
  1. Multiple Email Templates: Customize email templates based on LP types or specific capital activities (i.e. initial allocation, additional investments, or redemptions), ensuring a personalized and effective outreach for each investor scenario.
  2. Customizable Forms with Prefilled Data: Tailor allocation and redemption forms to meet fund needs, while enabling GPs to prepopulate key data points like selected capital activity, withdrawal allowance dates, or previous allocation amounts, simplifying the submission process for LPs.
  3. Automated Calculations: Automatically computes withdrawal amounts based on percentage inputs, ensuring accuracy.

Track progress and report on investor activities

• Benefits: Provides real-time insights into investor submissions and activities, with detailed reporting and visualizations.
• Key Features:
  1. Consolidated Dashboard: Displays capital amounts in positive, redemptions in negative, and percentages in real-time, ensuring clear oversight.
  2. Submission History Tracking: Keeps a log of all submissions and capital movements for future reference and compliance.
  3. Detailed Reporting Tools: Generates customizable reports, filtering for withdrawal amounts and other key data.

Investors can submit subscription, allocation, or redemption requests and track submission history

• Benefits: Offers a smooth, self-service experience for submitting and managing capital activities.
• Key Features:
  1. Self-Service Form: Allows investors to submit subscriptions, additional allocations, or redemption requests independently.
  2. Real-Time Status Tracking: Provides live updates on submission status and historical records.
  3. Clear Calculations: Displays key figures such as withdrawal amounts, helping investors make informed decisions.

Investors stay informed about submissions and related documents

• Benefits: Enhances transparency by keeping investors up-to-date on their submissions and providing easy access to relevant documents.
• Key Features:
  1. Automated Status Notifications: Notifies investors about the progress of their requests.
  2. Easy Document Access: Organizes all relevant forms and documents for quick retrieval.
  3. Historical View: Offers a comprehensive history of submissions and transactions in one place.

How It Works

Workflow Overview

1. Investor Submission: Investors create initial allocation, additional allocation or redemption requests through the platform.
2. Processing & Validation: The fund manager reviews requests to ensure they meet the necessary requirements.
3. Transaction Execution: Upon approval, the transactions are processed and recorded.
4. Confirmation: Investors receive real-time confirmation of their transactions.
5. Tracking & Reporting: Fund managers can monitor capital activities through the dashboard and generate detailed reports for record-keeping and compliance.

Investor Experience (sub - page)

1. Invitation: Investors receive an invitation via email or direct link to access the workflow.
2. Accessing the Platform: Investors log in to the platform to begin the subscription or redemption process.
3. Select Activity: Investors choose their capital activity, whether it’s an initial subscription, additional allocation, or redemption, ensuring alignment with their financial objectives.
4. Input Details: Investors enter the amounts for initial allocation, additional allocation, or withdrawal, with automated calculations simplifying the process.	Subscription amount for initial allocation Subscription amount for additional allocation Withdrawal amount
5. Signatures: Required signatures are collected from investors and their representatives to finalize the submission.
6. Completion: Once all signatures are in place, the process is complete, and the transaction is finalized.

Fund Manager Experience

1. Investor Invitations: Fund managers can send tailored invitations to investors, initiating the allocation process. With the ability to create multiple email templates, you can customize communications based on LP types or specific capital transactions, ensuring a more personalized and effective outreach for each investor scenario.	Pre-fill invitation email with multiple templates Customization email template
2. Capital Activity Review: Managers can review all details of capital activities either through the form or as a completed PDF.
3. Progress Tracking: Managers monitor the progress of investments and redemptions through the dashboard.
4. Comprehensive Views: Fund managers can view detailed charts, separating Initial Allocation, Additional Allocation, and Redemptions, as well as percentages for deeper insights

Touchpoints

• Centralized Interaction Hub: Investors can manage all capital activities within the platform, keeping every aspect organized and accessible in one place.
• Effortless onboarding and offboarding for investors.
• Self-initiated workflows, giving investors more control and transparency over their transactions.
• Real-Time Reporting: The dashboard automatically tracks investor actions, minimizing manual oversight and improving efficiency.

Objective

The Wire Instruction Workflow facilitates seamless communication between fund managers and their investors for new information. This eliminates the need for email communications and reduces the security risk when transferring sensitive information between the two parties. Fund managers can track wire instruction requests from multiple investors across their vehicles at scale.

Key Participants

Fund Managers

1. Collect and ensure investors’ wire instructions are up-to-date.
   • Fragmented Requests: Fund managers usually receive wire instructions updates from their investors through email communications. This can happen at any time. Tracking email threads and ensuring all stakeholders stay informed is a time-consuming task.
   • Security Risk: Communicating important information such as wire instructions over email creates a security risk for both investors and fund managers. Bad actors can gain access to investors’ emails, impersonate investors, and send fraud wire instructions. Fund teams have to spend a significant amount of time verifying the information source and the wire instructions.
2. Maintain data across their platforms.
   • Manual Update: Once they have confirmed the new wire instructions, fund teams manually input this information into their downstream systems such as CRM, fund accounting, etc... Errors can occur during the input process.

Investors: Provide new wire instructions to their fund managers.

1. Inform Stakeholders: Investors need to reach out to their fund managers to provide their wire instructions whenever there is a change. There can be multiple contact points at a fund, which makes it hard to define the right person to notice.
2. Email Communication: While a quick email is preferable by investors, it can easily be missed by the fund team. Investors do not have visibility afterward to know fund managers have received their information.

Key Benefits

Secured communication via a form

Investors can initiate a new wire instruction update to fund managers at any time using a single click from their investor portal.

• Ease of access: Fund managers can provide investors with access to the request template on demand. Investors have the flexibility to send a timely update.
• Secured communication: Information is safely shared via Anduin portal, which requires login credentials from both fund managers and investors, to help reduce the risk of exposure.
• Customized logic: Anduin offers flexible validation logics to ensure information is in the correct format and reduce typos from investors.
• Fund selection: Investors can select the fund vehicles for the new wire instruction all at once, eliminating the need to submit multiple requests for each vehicle.

Centralizing request tracking

• Tracking dashboard: Fund managers have one single dashboard to track all update requests from their investors. Fund teams can leverage the same dashboard to collaborate on the review and confirmation process.
• Data Capture & Integration: Fund managers can quickly identify changes by comparing new wire instructions to existing information stored in Investor Data Management. Once the wire instruction has been verified, fund managers can download data using templates or sync data from IDM to their downstream system.

Responsive and transparent process

• Immediate notifications

  Fund managers and their teams receive real-time notifications whenever investors send their wire instruction updates.  Authorized stakeholders can access this new information directly, eliminating the need for any additional forwarding steps.

• Transparent status

  Investors can easily check the status of their submissions on their dashboards, ensuring they know when fund managers have received and confirmed their wire instruction update requests.

How It Works

Workflow Overview

1. Wire Update Form: The fund provides a form template for wire instructions updates.
2. Digitization & Onboarding: Anduin digitizes the template and integrates it into the wire update workflow, allowing the fund manager to manage the process.
3. Generate Shareable Link: Fund teams generate a shareable link to the form. This link can be shared with investors or placed in the investor portal for easy access. Investors can send a request at any time.
4. Review & Tracking: Fund teams will receive a notification immediately after an investor submits the new instruction. Fund managers and admins can review new information and update the downstream system.

Use case example

Investor Experience

1. Investor(s) can access the update request form anytime using a link.
2. Investors provide new wire instructions and choose the applicable funds. Depending on the requirements from the fund, investors may have to sign the new instruction.
3. Once ready, investors can submit the new wire instructions.
4. Review status is visible to investors directly on the dashboard.

Fund Manager Experience

1. Fund managers generate and place the access link on the investor portal.
2. Everytime an investor submits a new wire instruction, fund team members will receive an email notification.
3. Fund managers can review and ask questions about the new instructions on the platform.
4. After the review is completed, fund managers can download the new instructions for updating the downstream system.
5. All wire instructions updates are centralized and trackable on one single dashboard.

Touchpoints & Communication

• Centralized communication: Investors can self-initiate an update request and receive confirmation directly on a secured platform. Fund teams no longer need to track multiple email communications.
• Security enhancement: Investors must verify their identity by logging in before submitting the update request. This reduces the risk of bad actors impersonating investors and creating wire fraud.
• Tracking & Reporting: Fund teams can leverage one single dashboard to track all wire instruction updates across their funds.

Introducing highlight inactive threads, our new enhancement within the comments feature.

With this new enhancement, important comments from investors will be highlighted if there’s no response after a set time.

Why Does It Matter?

In the day-to-day, fund admins need a quick way to identify important conversations they might missed without having to scan through all comment threads manually.

This new enhancement will help save their time, and at the same time ensure no important comments from investors slip through the cracks.

How It Works:

Threads initiated by LPs that have been inactive (without a GP reply) for a set number of days will be marked with an exclamation point and highlighted.

• Inbox UI and Comment Panel Updates: Inactive threads are highlighted and pinned at the top, making them easier to spot.
• Customizable Settings: GPs can enable or disable the nudging feature and customize the inactivity period before threads are flagged for follow-up.

Now fund managers can mark subscription workflows as complete without requiring a fully signed document.

This improvement will allow more flexibility to reflect the true status of your subscriptions more accurately.

Key Benefits:

• Customizable Workflow Completion: End workflows at any stage to better match your specific use cases, whether it’s IOI distribution, wire instruction collection, or AML/KYC workflows.
• Improved Progress Tracking: Keep investors informed and track subscription progress with more precision.
• Enhanced Communication Options: Decide whether or not to notify investors at each stage, reducing unnecessary communications.

Introducing new type filtering when you’re downloading documents in bulk. 

Now you can select your desired document types before downloading, ensuring a faster and more efficient process.

Why it matters

• Previously, GPs had to download all document types in bulk, which often included irrelevant and unnecessary files.
• Now, GPs can filter and select only the specific document types they need, making downloads faster and more efficient.

How it works

• GPs can choose document types while exporting investor documents:
  • Subscription Documents
  • AML/KYC & Other Supporting Documents
  • Reference Documents
• Only the selected document types will be downloaded for all chosen LPs.

August 2024 marks a major milestone—Anduin's 10th anniversary of reshaping the investor onboarding experience. We couldn't have achieved this without the trust and support of our incredible customers.

To celebrate, we're sharing some of the key highlights from our journey over the past decade:

• Enhanced Fund Subscription: Introduced powerful new features for smarter management and greater flexibility.
• Investor Data Management: Revolutionized LP data handling with automation and streamlined processes.
• Data Extraction: Transformed all LP data into digital, actionable formats.
• Investor Access: Simplified investor profiles with automated notifications.
• Seamless Integrations: Connect with top CRMs and cloud services.
• And more!

Read the full blog

Fund Managers can now create and manage customizable email templates for investor invites, reminders, and document distributions.

Benefits:

• Targeted Messaging: Customize emails for specific investors.
• Improve efficiency: Save time with reusable templates.
• Consistent branding: Maintain a unified branding across all emails

Go to Settings > Email Templates to learn more on this feature. Create your first email template and start optimizing your communication today!

Introducing our new custom export templates. Admins and users with custom roles can now create and manage their own export templates. This feature will provide more flexibility and control over your data exports.

Who can use this feature?

• Admins
• Custom roles with dashboard and form data access

What can you do?

• Create custom export templates: Customize export formats to fit your needs
• Edit existing templates: Update existing templates according to your specific needs

Custom export templates will be available for all users. You will be able to use this feature on all data accessible to you, based on your access permissions.

Start customizing your exports using custom templates today!